15 years striving for service excellence

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Guaranteed service quality: ISO 9001:2008 Certification

90% of our clients state that they are very
satisfied with our service

Why with Recovery Labs?

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your data: (0)20 7108 6218

Call us, we will assist you personally and
guide you in the process of recovering your data.

WITHOUT ANY OBLIGATION

Your data safekeeping

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Confidentiality guaranteed by contract.

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Backup- Copy

Managed backup services

FULLY-MANAGED BACK-UP SOLUTIONS. With our managed back-up services, our clients have the peace of mind of knowing that their information is safe. We offer unattended managed back-up solutions that automate the process of copying the information to a server using a rigorous cryptosystem. The service is fully managed by Recovery Labs professionals, who are in charge of reviewing the back-up copies and making sure the system is working properly. We also guarantee the integrity, confidentiality, availability and authenticity of your data at all times.

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The Recovery Labs difference: Beyond backups

Our backup service is not just a software programme for making copies of your data; it is a managed backup service that allows companies to focus on their core business and leave the entire process in the hands of the team of professionals at Recovery Labs. Our personnel:

  • Confirm that the copies are made correctly
  • Take corrective actions as needed
  • Confirm that all of the data is being copied correctly
  • Confirm that the information can be recovered
  • Confirm that the systems are operating
  • Recover the client’s systems remotely if necessary
Our operators receive the LOG messages in real time, whether everything is working properly or if there are problems.
If there is a problem with automated operations, the affected backup process and any other processes dependent on it can be done manually.
In the event of a hardware error, the problem is located and escalated to the pertinent supplier (or to the client for anything other than backup HW).
In the event of a software error, we offer the first tier of support and coordinate the second tier with the different manufacturers.
The operators will run the procedures for recovering the information if necessary.
A team of consultants is available to define and revise policies, reports, upgrades…

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Our solutions

Mobility

Copies for mobile equipment or stand-alone PCs in Recovery Labs’s Cloud.

MicroEnterprise

For companies with 1 Windows server and up to 15 PCs, the copies are made at the company’s facilities.

Small business

For companies with up to 2 Windows servers and up to 50 PCs, the copies are made at the company’s facilities.

Medium size business

For companies with up to 4 Windows servers and up to 100 PCs, the copies are made at the company’s facilities.

Custom projects

For companies of any size whose needs are not met by any of the packages offered.

Replication and/or custody

Some or all of the local information can be replicated or housed in pay-per-use mode.

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Confidentiality

At Recovery Labs we have rigorous protocols in place to ensure the confidentiality of your data at all times. We use a complex encryption system to prevent your data from being accessed by anyone, even Recovery Labs personnel.

Our fully-managed process guarantees the integrity, confidentiality, availability and authenticity of your data.

Encryption. Once the back-up of your computer begins, the information is encrypted which means that your data becomes unreadable. The information remains encrypted while in storage and while being transmitted, which means that Recovery Labs personnel will not have access to it at any time during the process. Only you and anyone you authorize will have access to the decryption algorithm that will make the information intelligible to you, once you enter a private password.

Important information about the Data Protection Act (LOPD)

The Data Protection Act  specifically provides that for the treatment of high level personal data, specific security measures must be taken (Royal Decree 1720/2007 of 21 December, approving the implementing regulations of Organic Law 15/1999 of 13 December on the protection of personal data, Title VIII, Chapter IV).

Backup copies and recovery

Back-up copies and copies of the data recovery procedures must be kept offsite in a place other than where the computer equipment is located using measures to guarantee the integrity of the information and the ability to recover it.

Telecommunications

Encryption or other mechanisms must be used when personal data is transmitted over telecommunication networks to guarantee that the information cannot be read or manipulated by third parties.

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Learn more about backup copies.

How a backup works.

The backup agent takes a “photo” of the files to be copied, compresses it, encrypts it and sends it to a server located in the client’s offices or in the Recovery Labs cloud.

The next day, the agent compares the photo from the day before with that of the current date and sends only those parts of the files that have changed to the server. The process of making the copy is therefore very fast. Also, thanks to this intelligence, different versions of a file can be saved in case it becomes necessary to recover an older version. Recovery Labs saves the last 10 copies.

How the information is recovered

The copy agent includes a simple wizard to guide you during the recovery process. It basically works like a Windows Explorer, all you have to do is choose the recovery date and the file and press a button. The file is recovered without the need for Recovery Labs to intervene.

And if you need help, you can contact our support service by email or by telephone.

The installation process

A Recovery Labs technician will contact you to arrange a convenient time to connect to your equipment remotely in order to configure the back-up system.

The procedure is as follows:

For one computer backed up to Recovery Labs’ cloud

  • A Recovery Labs technician installs and configures a back-up agent remotely.
  • A Recovery Labs technician configures the copy of the files selected by the client.
  • The information is copied to a Recovery Labs server daily via the Internet on an unattended basis.
  • The information is encrypted and compressed when it is transmitted so that it cannot be accessed by anyone, not even Recovery Labs!
  • The information from the last 30 days is available.

 

For multiple computers backed up to miniserver at the client’s offices

  • Recovery Labs sends a preconfigured appliance to the client’s offices to copy the Word, Excel, Powerpoint, Access, PDF and Outlook files from all remote equipment.
  • The client adds a miniserver to its network using just two cables: a power cable and an Ethernet cable.
  • A Recovery Labs technician connects to each one of the client’s computers remotely – up to 20 – to install and configure the agent.
  • A Recovery Labs technician launches the first back-up of each computer to confirm that the back-up is working properly.
  • Recovery Labs receives alerts during the contractual period and notifies the client of any problems that may arise.
  • For computers and servers in one or more locations:
  • Recovery Labs will submit a plan in advance with the requirements, the proposed solution, a schedule and the steps involved in the implementation and start-up.

What is included?

Recovery Labs provides the following services in relation to the appliance:

  • Installation and configuration.
  • Periodic review of configuration.
  • Management of alerts and incidents.
  • Performance tracking.
  • Capacity planning, occupancy forecasts and six-monthly performance reports.

Recovery Labs provides the following services in relation to the back-up of Windows Servers:

  • Registration of the Server in the appliance.
  • Daily tracking of back-up results.
  • Email notification of failures.
  • Automatic and manual corrective actions.
  • Personal notification in the event of repeated back-up failures.
  • User support for agent configuration.
  • User support for data recovery – agent or web-based.
  • Removal of Server from the appliance.
  • Capacity planning, occupancy forecasts and six-monthly performance reports.

Recovery Labs provides the following services in relation to back-ups of laptops and PCs:

  • Registration of the user in the client’s appliance or Recovery Labs’ cloud.
  • Daily tracking of back-up results.
  • Email notification of failures.
  • Corrective actions.
  • Personal notification in the event of repeated back-up failures.
  • Holiday leave management.
  • User support for agent configuration.
  • User support for data recovery – agent or web-based.
  • Removal of user from the appliance.
  • Capacity planning, occupancy forecasts and six-monthly performance reports.
  • Free data recovery insurance for the hard drives covered by our back-up systems if the copied information cannot be recovered.

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