Managed backup services
The Recovery Labs difference: Beyond backups
- Confirm that the copies are made correctly
- Take corrective actions as needed
- Confirm that all of the data is being copied correctly
- Confirm that the information can be recovered
- Confirm that the systems are operating
- Recover the client’s systems remotely if necessary
Our solutions
Mobility
MicroEnterprise
Small business
Medium size business
Custom projects
Replication and/or custody
Confidentiality
Our fully-managed process guarantees the integrity, confidentiality, availability and authenticity of your data.
Encryption. Once the back-up of your computer begins, the information is encrypted which means that your data becomes unreadable. The information remains encrypted while in storage and while being transmitted, which means that Recovery Labs personnel will not have access to it at any time during the process. Only you and anyone you authorize will have access to the decryption algorithm that will make the information intelligible to you, once you enter a private password.
Important information about the Data Protection Act (LOPD)
The Data Protection Act specifically provides that for the treatment of high level personal data, specific security measures must be taken (Royal Decree 1720/2007 of 21 December, approving the implementing regulations of Organic Law 15/1999 of 13 December on the protection of personal data, Title VIII, Chapter IV).
Backup copies and recovery
Back-up copies and copies of the data recovery procedures must be kept offsite in a place other than where the computer equipment is located using measures to guarantee the integrity of the information and the ability to recover it.
Telecommunications
Encryption or other mechanisms must be used when personal data is transmitted over telecommunication networks to guarantee that the information cannot be read or manipulated by third parties.
Learn more about backup copies.
How a backup works.
The next day, the agent compares the photo from the day before with that of the current date and sends only those parts of the files that have changed to the server. The process of making the copy is therefore very fast. Also, thanks to this intelligence, different versions of a file can be saved in case it becomes necessary to recover an older version. Recovery Labs saves the last 10 copies.
How the information is recovered
And if you need help, you can contact our support service by email or by telephone.
The installation process
The procedure is as follows:
For one computer backed up to Recovery Labs’ cloud
- A Recovery Labs technician installs and configures a back-up agent remotely.
- A Recovery Labs technician configures the copy of the files selected by the client.
- The information is copied to a Recovery Labs server daily via the Internet on an unattended basis.
- The information is encrypted and compressed when it is transmitted so that it cannot be accessed by anyone, not even Recovery Labs!
- The information from the last 30 days is available.
For multiple computers backed up to miniserver at the client’s offices
- Recovery Labs sends a preconfigured appliance to the client’s offices to copy the Word, Excel, Powerpoint, Access, PDF and Outlook files from all remote equipment.
- The client adds a miniserver to its network using just two cables: a power cable and an Ethernet cable.
- A Recovery Labs technician connects to each one of the client’s computers remotely – up to 20 – to install and configure the agent.
- A Recovery Labs technician launches the first back-up of each computer to confirm that the back-up is working properly.
- Recovery Labs receives alerts during the contractual period and notifies the client of any problems that may arise.
- For computers and servers in one or more locations:
- Recovery Labs will submit a plan in advance with the requirements, the proposed solution, a schedule and the steps involved in the implementation and start-up.
What is included?
- Installation and configuration.
- Periodic review of configuration.
- Management of alerts and incidents.
- Performance tracking.
- Capacity planning, occupancy forecasts and six-monthly performance reports.
Recovery Labs provides the following services in relation to the back-up of Windows Servers:
- Registration of the Server in the appliance.
- Daily tracking of back-up results.
- Email notification of failures.
- Automatic and manual corrective actions.
- Personal notification in the event of repeated back-up failures.
- User support for agent configuration.
- User support for data recovery – agent or web-based.
- Removal of Server from the appliance.
- Capacity planning, occupancy forecasts and six-monthly performance reports.
Recovery Labs provides the following services in relation to back-ups of laptops and PCs:
- Registration of the user in the client’s appliance or Recovery Labs’ cloud.
- Daily tracking of back-up results.
- Email notification of failures.
- Corrective actions.
- Personal notification in the event of repeated back-up failures.
- Holiday leave management.
- User support for agent configuration.
- User support for data recovery – agent or web-based.
- Removal of user from the appliance.
- Capacity planning, occupancy forecasts and six-monthly performance reports.
- Free data recovery insurance for the hard drives covered by our back-up systems if the copied information cannot be recovered.